I decided I wanted to make another amazing freebie for my blog readers (in addition to the free UX research plan template).

If you’ve never done customer or user interviews before, this is FOR YOU! And, if you have been doing them for a long time and just want to grab a few ideas, this is for YOU too!

Over the years, I’ve found there a few key questions that really get to the heart of the matter when conducting user interviews or usability testing. I’ve honed them down and created a simple, 1-page discussion guide you can use for most research studies. It has a quick intro, interview questions, task phrasing questions, AND all those little things you need to say to keep participants talking without saying all those things you shouldn’t say (like, “Is this easy to use?” 😧 or, “Would you buy this?” 🙄)

I hope you find it useful!